Prakash Mudiganty
Cloud & Infrastructure Delivery l Technology Transformation | Key Account Management | Large Deal Management |Client Relationship
- Role
- Seniors Service Delivery Manager (Jun 2010 Oct 2016) at Infosys
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Prakash Mudiganty
IT Services Leader | Global Cloud & Infrastructure Delivery | Director/VP…
Experience
Seniors Service Delivery Manager (Jun 2010 Oct 2016)
Feb 2010 — Present · Houston, TX, US
Over the said span, I progressed through the roles with increasing responsibilities to eventually spearhead as a strategic leader of matrixed teams aligning technical landscapes of key accounts. I held financial accountability of multiyear, multimillion dollar programs, while building, maintaining, and supporting service delivery management of Cloud and infrastructure services. Driving innovation & automation, negotiating techno-commercial contracts, ensuring adherence to SLAs, and formulating plans to contribute to business growth, constituted my primary KRAs. I maintained primary focus on revenue enhancement, resource optimization, operational improvement, and customer satisfaction. Handpicked to turn-around plummeting metrices of varied programs, I oversaw development of capability matrix, upskilling, and career progression of staff and instituted specific KPIs while regularly tracking progress through effective employee engagement. Some of my significant accomplishments and programs are : Canadian National Railway; developed and instituted a Google Cloud Platform (GCP) for a shipping module within 6 months. Google LLC; provided 24X7 GCP product support to Google’s customers. Improved customer engagement score from 80% to 95% and team productivity from 0.07 to 0.10 within 3 months. Hewlett Packard Enterprise; onboarded the client for IT asset resource unit based engagements with an asset base of 20K and projections up to 35K in a span of 5 years, contributing multimillion dollars to topline of Infosys. Baker Hughes Inc; delivered IT infrastructure services with 24X7 support model spanning multiple datacenters located in USA, UK, and EMEA regions, comprising of 700+ databases and 4.4K+ servers, translating to ~10% incremental revenue Y-o-Y. Achieved ‘Excellent Engagement Score’ (7/7) for 4 consecutive years despite operational flux. Program for a domestic utility client in India ranked #3 at organization level for execution excellence.
Education
PES college of engineering, Aurangabad, Maharashtra
BE, Electrical (Electronics & Power)
2001
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