Prakash Manickam
Senior Leader in Customer Service & Tech Solutions | Scaling Supply Chain Operations Across 4 Continents | Proven Expertise in Reverse Logistics & IT Systems
- Role
- Head of Service Operations North America at Servify
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Prakash Manickam
My journey has been a mix of curiosity, innovation, and a deep desire to make things…
Experience
Head of Service Operations North America
Jun 2021 — Present · Dallas, TX, US
Inventory Management & Forecasting: Leading end-to-end planning, purchasing, and budgeting to optimize inventory levels and reduce non-moving stock.Claim Management & Settlement: Overseeing claims validation, payout processes to OEMs and partners, and ensuring prompt resolution.Refurbishment & Liquidation: Spearheading refurbishment initiatives to maintain turnaround times (TAT) and driving liquidation strategies for non-moving inventory.Compliance & Audits: Implementing and upholding robust process controls, as well as conducting regular audits to ensure all operations meet regulatory and company standards.Service Platform Support for New Programs: Championing platform enhancements, integrations, and improvements to streamline service delivery for upcoming projects.
Skills
- Customer Service Management
- Business Analysis
- Telecommunications
- Enterprise Resource Planning (Erp)
- Management
- Reverse Logistics
- Customer Relationship Management (Crm)
- Vendor Management
- Oracle E-Business Suite
- Business Process
- Integration
- Requirements Gathering
- Software Project Management
- Crm
- Consumer Electronics
- Customer Service Operations
- Oracle
- Requirements Analysis
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