Prakash Kumar Singh
FinTech Operations Specialist @PAYTM | Escalation & CRM Expert
- Role
- Escalation Specialist at One97 Communications Limited
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Prakash Kumar Singh
FinTech Operations & Client Success professional at Paytm. Resolved 600+ merchant escalations, including RBI & court cases, cutting resolution time by 40% and boosting client satisfaction. Skilled in CRM, data analytics, and cross-functional collaboration, driving client retention and scalable process improvements.
Experience
Escalation Specialist
Dec 2021 — Present · IN
Resolved 600+ merchant escalations, including RBI & court cases, cutting resolution time by 40% and boosting client satisfaction.Collaborated with operations, compliance, and product teams to implement process improvements adopted across cases.Trained and mentored new associates, reducing onboarding ramp-up time by 30%.
Education
St. Joseph's School, NTPC Kahalgaon
Senior Secondary Education, Science
JNTUH College of Engineering Hyderabad
Bachelor's degree, B,TECH Mechanical Engineering
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