Prakashkumar Babulal Prajapati
Software Developer @Information And Library Network Centre, Gandhinagar
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WORK HISTORY
Software Developer @Information And Library Network Centre, Gandhinagar
Gandhinagar, IN
Provide technical support to clients through [communication channels: phone, email, chat].• Diagnose and resolve hardware and software issues, ensuring minimal downtime for clients.• Worked with the development team to identify, diagnose, and report software bugs and issues.• Collaborate with cross-functional teams to escalate and resolve complex technical issues.• Maintain detailed records of client interactions and issue resolutions.• Provided technical support for the company’s software products, including installation, configuration, and troubleshooting.• Conduct training sessions for clients on new features and updates• Documented customer issues, solutions, and feedback for internal knowledge management.• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.• Carried out day-day-day duties accurately and efficiently.• Conducted software testing and quality assurance to ensure software stability and reliability.• Managed customer support tickets and ensured timely resolution of customer issues.• Trained new support team members on software installation, configuration, and troubleshooting.
EDUCATION
Ganpat University
Bachelor of computer Applicatiom, Computer Software Engineering
NALADA SCHOOL MEHSANA
Master of Computer Applications - MCA, Information Technology
Ganpat University
Master of Computer Applications - MCA, Computer Software Engineering
ABOUT PRAKASHKUMAR BABULAL PRAJAPATI
ERP / CRM Product Support and Functional Consultant with over 12 years of experience supporting product-based enterprise applications across education, government, travel, and construction domains.Strong expertise in L2/L3 production support, functional troubleshooting, UAT, regression testing, release validation, and end-user training. Experienced in working closely with development and QA teams to analyze issues, perform root cause analysis, and deliver stable, high-quality releases.Proven ability to manage incident, change, and enhancement requests using Jira and ServiceNow while ensuring SLA compliance and high system availability. Known for strong documentation skills, customer-focused support, and improving product adoption through structured training and user enablement.I am passionate about problem-solving and committed to delivering top-tier service by maintaining a proactive approach to software maintenance and support. My focus on continuous improvement, both for the systems I manage and my own skills, allows me to contribute effectively to team success and client satisfaction.
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