Prakash Jha
Senior Support Escalation Engineer at Microsoft | AI-900,MS -500, MS -900 , MS-100, MS-101,M365 Enterprise Admin Expert Certified, MD-102, SC-900 |3x Linkedin Top Voice
- Role
- Senior Support Escalation Engineer at Microsoft
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Prakash Jha
Experienced Mobile Device Management (MDM) Administrator with 13 years of dedicated expertise in the information technology and services sector. Proven track record in effectively managing and optimizing mobile device environments, leveraging comprehensive knowledge of Microsoft Intune, Azure Active Directory (Azure AD), and Microsoft 365 (M365). Skilled in deploying, configuring, and maintaining MDM solutions to ensure seamless device management and security compliance.Possess a solid educational background with a Bachelor of Science degree focused on Computer Science from the University of Mysore. Complemented by ITIL 2011 Foundation certification, demonstrating proficiency in IT service management practices.Recognized as a subject matter expert in M365 Enterprise administration, with certifications including MS 900, MS 500, and MD-102. Demonstrated ability to implement and manage M365 services, drive organizational productivity, and enhance collaboration through effective technology solutions.Equipped with a strong aptitude for problem-solving, strategic planning, and team collaboration, consistently delivering high-quality results in dynamic and fast-paced environments. Committed to staying updated with the latest advancements in mobile device management and IT industry trends to drive continuous improvement and innovation.
Experience
Senior Support Escalation Engineer
Mar 2025 — Present · IN
Education
GYAN BHARATI VIDYALAYA
Higher secondy
2006 — 2008
University of Mysore
BSC, COMPUTER SCIENCE
2009 — 2013
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