Prakash Chandra
Chief Technology Officer @SkillNet Solutions, Inc.
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WORK HISTORY
Chief Technology Officer @SkillNet Solutions, Inc.
San Jose, CA, US
Leading AI initiatives in retail and e-commerce, developing intelligent customer support solutions, AI-powered automation tools and productivity-enhancing utilities.1) Building an Agentic AI framework, utilizing Generative AI innovations to enhance technical and customer support capabilities, integrating RAG-based query resolution and conversational automation agents with commerce technology systems.2) Onboarding pilot clients and deploying Store Assistant with integrations with customers’ XStore and ServiceNow instances to streamline technical support.
EDUCATION
St. Peter's College, Agra
ICSE (X); ISC (XII)
University of Illinois Urbana-Champaign
M.S., Engineering
Indian Institute of Technology, Kanpur
B.Tech, Engineering
SKILLS
ABOUT PRAKASH CHANDRA
Results driven products and technology expert with effective communication, leadership skills and excellent track record & experience in- Partnering with business leadership in translating customers needs into product strategy and ensuring solutions are user-focused, cost-effective, and operationally viable- Building and leading high-performing product management, data science, and engineering teams across the US, Canada, India, Europe, and South America- Delivering scalable, efficient architectures for display advertising, affiliate marketing, education technology, and digital assistant solutions on cloud infrastructure.Specialties- Proficiency in creating and implementing large-scale systems employing Generative AI / LLMs and Machine Learning algorithms; Conversational / digital voice assistant expertise- Extensive experience in devising technological solutions using C++, Java, template meta-programming, Hadoop, Hive, Spark, Memcached, Couchbase, MongoDB, Aerospike, Cassandra, ElasticSearch, Kafka- Deep Knowledge in Object-Oriented development technologies and Agile & test-driven software development approaches- Specialized in Online and Mobile Advertising Optimization Solutions and Audience Segmentation; Education Technology Platform (LXP) and PLM Software development.
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