Prakash Thomas

About Prakash Thomas

Experienced Customer Relationship professional with a demonstrated history of driving results in both large and mid-size matrix organizations. Skilled in developing process improvements, people management, leadership and driving GTM improvements. Graduate with a keen interest in Economics and Geopolitics.

Experience

1. Principal - Customer Success

   S&P Global

   Mar 2022 — Present · Bengaluru, IN

   I manage a portfolio of customers located in India and Southeast Asia and drive business impact through Customer Success Plans. My work includes but is not limited to driving adoption, overseeing the deployment of our Economics & Country Risk solutions, spotting opportunities for new use cases, benchmarking progress, and setting up the customer for success - providing them with an extraordinary customer experience. I work as an advocate for our customer’s business growth and find solutions to complex problems, working with our internal Sales, Product, and Customer Support teams.My role also requires me to spot and mitigate risks with accounts early, drive awareness of the problem externally and internally and find resolutions. In my current role, I work with a world-class CSM team, learning from each other’s experience and knowledge, and participating in regional and global initiatives as we further evolve our organization.

Education

• Assembly of God Church School, Ukhra

  ISC, Commerce

  2002 — 2004

• St. Xavier's College, Kolkata

  Bachelor of Commerce (B.Com.), Accounting and Finance, Economics

  2004 — 2007

• St. Patrick's High and Secondary School, Asansol

  ICSE - Class X, Commerce

  1992 — 2002