Prakash Singh M

About Prakash Singh M

Hello there!I am a results-driven professional with extensive experience in customer retention working as user Experience and Business Operations at Plum, and I specialize in designing and implementing strategies that increase loyalty and retain business. My diverse set of responsibilities includes managing user queries, collaborating with internal stakeholders and cross-functional teams, overseeing operations related to our products, increasing customer advocacy, testing new strategies for driving customer value, defining segmentation of customer base and varying strategies, and identifying opportunities for continuous improvement and vivacity throughout the lifecycle.With my skills in Customer Retention, Customer Experience, Customer Relationship Management (CRM), Customer-focused Service, Customer Service Operations, and Communication, I strive to provide the best possible experience for our customers. My goal is to ensure customer satisfaction, build long-lasting relationships with them, and ultimately drive the success of our organization.Thank you for stopping by!

Experience

1. Customer Success Manager

   Onsurity

   Jan 2026 — Present

Education

• AMC Engineering College - India

  Bachelor of Engineering - BE, Mechanical Engineering

  2016 — 2020