Prakash Shukla

Relationship Manager @Kotak Mahindra Bank

New Delhi, IN

Maintain long-term relationships with clients through regular communication and personalised support. Handle the onboarding process for new clients to ensure a smooth transition and introduction to the brand’s products or services. Identify opportunities to enhance the client’s experience. Generate additional business through cross-selling or upselling. Promptly and effectively address client issues by coordinating with internal teams, especially with key account managers. Continuously monitor client satisfaction levels by gathering feedback and conducting surveys or assessments. Know the competition and market trends, and develop strategies to stay ahead. Improve and meet sales targets through long-term customer retention

Indira Gandhi National Open University

Master of Computer Applications - MCA