Prakash Shetty
Assistant Manager at Willis Towers Watson
- Role
- Assistant Manager at WTW
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
About Prakash Shetty
Dedicated customer service & operations manager with 15 years of experience in Back…
Experience
Assistant Manager
Sep 2017 — Present · Thane, IN
Education
The Chartered Insurance Institute -UK (CII)
Financial Administration Life (FA1)
2012 — 2012
Welingkar Institute of Management
Post Graduate Diploma in Business Administration, Finance
2008 — 2009
University of Mumbai
Bachelor's degree, Physics
2001 — 2002
The Chartered Insurance Institute -UK (CII)
Certificate in Financial Planning - CFP1
2010 — 2010
The Chartered Insurance Institute -UK (CII)
Financial Administration Pensions - FA2
2011 — 2011
Skills
- Process Management
- Sla
- Forecasting & Projections
- Service Delivery
- Business Analysis
- Outsourcing
- Stakeholder Management
- Risk Management
- Team Management
- Process Improvement
- Performance Management
- Operations Management
- Cost Reduction Strategies
- Quality Management & Implementation
- Customer Service Management
- Complaint Handling & Resolution
- Bpo
- Management
- Leadership
- Process Excellence
- Workforce Management
- Training
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