Prakash Rai
Customer Success Manager, Corporates (SMB, United Kingdom) | EX - TCS
- Role
- Customer Success Manager, Corporates (Smb, United Kingdom) Ex - Tcs at Thomson Reuters
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Prakash Rai
Thomson Reuters is the world’s leading provider of news and information-based tools to…
Experience
Customer Success Manager, Corporates (Smb, United Kingdom) Ex - Tcs
Jan 2023 — Present · Hyderabad, IN
Responsibilities• Close renewals and upsell opportunities for assigned geography and/or for leads assigned as part of a pooled resource group.• Identifies the best virtual channel for engagement with customers.• Validates customer needs, shapes product plans, and drives deals to close.• Supports in developing and executing territory growth strategies.• Possesses core knowledge across products within the subsegment and engages Sales Specialists where deep product expertise is required to drive to close.• Understands specific customer archetypes and needs that are most prevalent within the subsegment and territory.• Handle all escalations from Digital Chat Assist.• Focuses on driving retention and achieving renewal targets by engaging existing customers during the renewal window.• Uses an automated and insight-driven Salesforce workflow to progress deals.• Nurture opportunities and move more renewals outside the ‘digital first’ selling scenarios to close for:o Existing account renewalso Existing incremental sales (upsell)
Education
Udacity
Master's degree, Computer Science
2008 — 2012
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