Prakash Paul

ITSM Consultant | ITIL | ServiceNow ITSM | Cloud Support Governance | 20+ yrs experience

Role: Client Success Manager at Accenture
Location: Bengaluru, KA, IN
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Prakash Paul

Service Delivery & Operations Excellence | ITSM & Cloud Specialist | 20+ Years in IT LeadershipAs a Service Delivery Manager at Accenture, I lead high-performing teams delivering ITSM, ITAM, ITOM, and Config solutions. I drive operational transformation, improve service delivery, and align IT operations with business objectives. Core Expertise:• Service Delivery Management & IT Operations• ServiceNow ITSM/ITAM/ITOM/Config Implementation• Cloud Migration & Cloud Infrastructure (Azure, AWS, Oracle Cloud)• Team Leadership & Process Optimization• Vendor Management & Stakeholder Relations• Automation & DevOps Certifications: Google Generative AI Leader, Aviatrix Multicloud Networks, Oracle Cloud Infrastructure, Azure Associate What I bring:Results-driven leader with proven expertise in IT service delivery, operations management, and cloud transformation. I excel at building efficient teams, implementing best practices, and delivering measurable business impact.🤝 Open to: Delivery Manager, IT Operations Manager, Service Delivery Manager, Program Manager, Product Manager roles in IT/Cloud/DevOps spaceLet\'s connect to explore opportunities in service delivery, cloud operations, and IT transformation!

Experience

Client Success Manager
Accenture
Jul 2025 — Present · Bengaluru, IN
I help IT teams improve service reliability, SLAs, and ServiceNow effectiveness through practical ITSM health checks and governance frameworks. Available for weekend consulting engagements.

Education

St. Joseph's Evening College (Autonomous)
Bachelor of Commerce - BCom, Business/Commerce, General
Bangalore University
BCOM, Commerce
2001 — 2004

Skills

Sharepoint
Management
Itil V3 Foundations Certified
IT Service Management
Itil Intermediate Service Design
Software Documentation
Team Management
Sla
Vendor Management
Service Delivery
Business Analysis
Business Process Improvement
Itil V3 Intermediate Service
Outsourcing
Service-Level Agreements (Sla)
IT Operations
Itil
Project Management

Contact information

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Work email
•••••@accenture.com
Personal email
•••••@•••••.com
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Current company

Accenture

Business Consulting and Services · 10K employees · Grand Canal Harbour, Dublin 2, IE

Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 786,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at accenture.com. This LinkedIn company page is moderated. When engaging with Accenture, we encourage everyone to: - Use common courtesy and be respectful of others. - Create your own original content and avoid content that you know to be fraudulent. - Never repost someone else's copyrighted work, unless you have permission. - Never post personal, identifying, or confidential information. We reserve the right to delete comments or posts we deem to be: - Profane, obscene, inappropriate, offensive, abusive material. - Spam, repeated comments and commercial messages and personal advertisements. - Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability. - Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization. - False, inaccurate, libelous, or otherwise misleading in any way.

accenture.com

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About Prakash Paul

Experience

Client Success Manager

Education

St. Joseph's Evening College (Autonomous)

Bangalore University

Skills

Find verified contacts for anyone on LinkedIn