Prakash Mandal

Operations Manager | Fulfilment Head – D2C & Q-Commerce

Role: Operations Manager Fulfilment Head D2c & Q-commerce at Broadway
Location: Gurugram, HR, IN
LinkedIn followers: 500 followers

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Experience

Operations Manager Fulfilment Head D2c & Q-commerce
Broadway
Dec 2025 — Present
Managed end-to-end online fulfilment operations, including inbound, storage, inventory accuracy, order picking, packing, dispatch, and returns. Built and optimized D2C fulfilment processes with a strong focus on SLA adherence and customer satisfaction. Led quick commerce operations by setting up fast-turnaround fulfilment workflows to meet express and same-day delivery commitments. Coordinated drop-shipment models with brands and vendors, ensuring seamless order processing and SLA compliance. Led and mentored warehouse and fulfilment teams, improving productivity through training, performance tracking, and workforce planning. Implemented and scaled WMS and OMS systems, along with process improvements to enhance operational efficiency, accuracy, and throughput. Ensured compliance with company policies, statutory requirements, and safety standards across fulfilment operations. Monitored and improved key KPIs, including order turnaround time, fulfilment accuracy, shrinkage

Education

Delhi University
Bachelor of Business Administration - BBA, Bachelor of Business Administration
2010 — 2010

Skills

Client Relations
Logistics Management
Managing Accounts

Contact information

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Work email
•••••@broadwaylive.in
Personal email
•••••@•••••.com
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Current company

Broadway

Retail · 238 employees · Mumbai, Maharashtra, India

In a world where digital-first (D2C) brands are thriving, we at Broadway are rewriting the rules of retail. Our mission is clear - democratize prime retail to empower digital-first brands with plug and play tools to seamlessly transition into the physical world. With a vision of a shared economy in retail, we provide a platform of 20,000+ sq ft canvases in prime malls for brands to paint their stories, captivate consumers through unique narratives and in-person engagements to establish trust and induce trials. With discovery at its core, our experiential stores are designed as a live theater of new lifestyles - a vibrant ecosystem where brands, innovation, influencers and customer experience converge, bridging the gap between the online and offline realms. Going beyond mere retail transactions, we create a sense of excitement and community for shoppers by constantly introducing them to new age trends, brands & experiences on each visit through our unique content-to-commerce store design and app; enticing consumers to visit again and again either to discover, shop or to simply have fun hanging around. Our model creates a symbiotic relationship where brands benefit from increased visibility, enhanced consumer trust, and amplified customer reach. This, in turn, drives revenue growth, customer loyalty, and brand recognition. It's a virtuous cycle that propels businesses forward. Join us on this transformative journey where offline and online coexist harmoniously, and supercharge your brand’s growth. Welcome to Broadway- Where Retail Meets Revolution!

broadwaylive.in

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Experience

Operations Manager Fulfilment Head D2c & Q-commerce

Education

Delhi University

Skills

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