Prakash Rao Laknepalli
Senior Customer Success Manager @Aqua Security
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WORK HISTORY
Senior Customer Success Manager @Aqua Security
Hyderabad, IN
Founding member and lead of the Digital Customer Success program, responsible for designing scaled engagement models using automation, health scores, and data-driven insights.Led and mentored a team of Digital CSMs and Architects, driving consistent execution of digital onboarding, adoption, and renewal readiness.As part of Aqua’s Digital CSM organization, I manage a portfolio of 60+ global customers across North America, EMEA, APAC, and India. I drive customer adoption and value realization for Aqua’s CNAPP platform through scalable, data-driven engagement programs.My role focuses on improving customer health, reducing churn, and enabling product expansion through consistent lifecycle management. I collaborate cross-functionally with Sales, Support, Product, and Engineering to ensure a seamless customer experience and advocate for customer needs. I also contribute to renewal readiness, upsell alignment, and continuous product improvement by analyzing customer trends and usage patterns.Core Areas: Digital CSM, Adoption, Retention, Customer Health, Cloud Security, CNAPP, Renewals, Scalable Engagement, Cross-Functional Collaboration.
EDUCATION
Jobs in Warangal
Master of Computer Applications - MCA, Computer Programming, Specific Applications
ABOUT PRAKASH RAO LAKNEPALLI
I am a Customer Success leader with 11+ years of experience managing global enterprise customers across cybersecurity, cloud security, SaaS, and technology domains. With a foundation in Program Management and Professional Services, I bring a unique blend of technical depth, customer empathy, and strategic execution that enables organizations to adopt complex security platforms with confidence and achieve measurable business outcomes.At Aqua Security, I manage a portfolio of 60+ customers across NA, EMEA, and APAC (representing $7M+ ARR) as part of the Digital Customer Success organization. I specialize in driving adoption of Aqua’s CNAPP platform, strengthening customer health at scale, and building digital engagement strategies that improve retention, accelerate feature adoption, and reduce churn. My work spans the full customer lifecycle—onboarding to renewal—supported by automation, data insights, and scalable success playbooks.Prior to Aqua, I spent a decade at Lookout, leading large enterprise implementations, managing strategic accounts, driving customer advocacy, and influencing product enhancements. Earlier in my career at Cybage, I gained strong delivery and stakeholder management experience through complex multi-year programs, shaping the customer-focused, outcome-driven mindset I bring today.I’m passionate about enabling customers to unlock value from their security investments, simplifying technical challenges, and partnering cross-functionally to drive customer-centric innovation. Outside of work, I enjoy spending time with my family, watching cricket, and staying connected with communities that inspire continuous learning.Core Strengths:Customer Success • Digital CSM • Cloud Security • CNAPP • Customer Lifecycle Management • Scalable Playbooks • Adoption & Retention Strategy • Stakeholder Management • Program/Project Management • Data-Driven Insights • QBRs/EBRs • Customer Advocacy • Cross-Functional Collaboration
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