Prakash Loganathan
CSA Certified | ServiceNow ITSM | Service Desk Lead | SLA | KPI | Change Management
- Role
- Service Desk Lead at Wipro
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
Information TechnologyView LinkedIn profile
About Prakash Loganathan
12+ years of work in Customer Service, Operations, Quality, and Information…
Experience
Service Desk Lead
Sep 2024 — Present · Bengaluru, IN
Skills
- Data
- Software Development Life Cycle (Sdlc)
- Software Testing
- Requirements Analysis
- Sql
- Ms Office Suite
- Regression Testing
- Business Requirements
- Data Analysis
- Big Data
- Data Analytics
- Itil Process
- Itil Service Strategy
- Customer Service
- Pivot Tables
- Excel Pivot
- Technical Recruiting
- Vendor Management
- Servicenow
- Spiceworks
- Incident Management
- Incident Handling
- Major Incident Management
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