Prakash Kumar Tripathi

Area Service Incharge @Lectrix

Indore, IN

1.Responsible driving customer satisfaction,customer engagement in respective zone2.Ensure service system process adherences at dealership and B2B.3. Monitor infrastructure for Service and drive improvement.4.Drive customer complaint resolution and take preventive actions wherever possible.5. Ensuring timely feedback to Back-end HQ team through technical reports and failure analysis reports.6. Support new product launch by ensuring readiness as per recommendation of HQ, lead data collation and preliminary reporting of Pilot vehicles.7. Parts & Lube availability at dealerships and it offtake monitoring8. Free Service Redemption imrovement9.Warranty claim /FSC claim account reco and collection of No due certificate from dealerships quarterly basis.10.Identify dealership\'s team training need (technical / soft skill ) and arrange trg programs.