Prakash Kumar
KAM-CRM | MIS Executive |
- Role
- Crm at Movenxt
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Prakash Kumar
Currently serving as a Executive- CRM at Grace Relocations Private Limited, where I…
Experience
Crm
May 2023 — Present · Gurugram, IN
Key Roles & Responsibilities Maintain and optimize the CRM system, ensuring accurate data collection and effective use of information for customer segmentation and targeting. Develop and implement tailored communication strategies, ensuring consistent, professional interactions at each touchpoint in the relocation process. Plan, execute, and monitor CRM campaigns, using insights to drive engagement and retention across various platforms (email, SMS, social media, etc.). Track, analyze, and report on customer data, identifying patterns, behavior, and preferences to inform future engagement strategies. Map and improve the customer journey, identifying areas to enhance the experience through better engagement, quicker response times, and more personalized service. Coordinate lead generation and nurturing campaigns, ensuring efficient follow-up processes with prospective clients. Gather customer feedback to assess satisfaction, identify potential issues, and make recommendations for process improvements. Work closely with sales, marketing, and operations teams to ensure CRM strategies align with broader business goals and support a seamless relocation experience.
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