Prakash Iyer
Vice President Client Services at AffinityX
- Role
- Vice President Client Services at AffinityX
- Location
- Pune, IN
- LinkedIn followers
- 500 followers
About Prakash Iyer
Over 36 years of rich and extensive experience with over 10 years in the IT/BPO sector across Operations/ Service Delivery and Business Development, in diversified domains such as Retail, Auto, Banking, Hospitality, Tech Support and Travel, Logistics and Telecom Sectors. • BPO Operations management experience in a project head and client facing role for over 5 years with end to end service delivery responsibilities handled different domains, Tech Support, BFSI (Credit Card), Logistics, Travel and Telecom. • Focus on metrics management, SLA/MSA compliance, client satisfaction, revenue assurance and margin improvement. • Extensive experience of handling product and brand management. Handled premium brands such as HCL /Whirlpool/Bajaj Auto /Sterling Resorts and Club Mahindra. • A keen planner and strategist with experience of handling the domestic and the European market. • Proficient at channel management. • Successful in changing a loss-making zone of Mahindra Holidays and Resorts India Ltd to a profitable one with 100% growth. • Effective manpower productivity and guide teams to effectively execute projects and deliver quality products and services. • Effective communication and relationship management skills. • Been largely into Client Management roles in the ITES/IT sector.
Experience
Vice President Client Services
Jan 2021 — Present · Pune, IN
Education
Symbiosis Institute of Management
Diploma, Advertising and Public Relations
1987 — 1988
Skills
- Team Building
- Customer Relations
- Business Process
- Employee Relations
- Transition Management
- Employee Engagement
- Service Delivery
- Leadership Development
- Customer Satisfaction
- Mentoring
- Vendor Management
- Transitions
- Account Management
- Management
- Bpo
- Itil
- Six Sigma
- Offshoring
- Process Improvement
- Crm
- Negotiation
- Performance Management
- Sales Management
- Program Management
- Team Management
- Key Account Management
- Problem Solving
- Mis
- Coaching
- Call Centers
- Process Engineering
- Planning
- Call Center
- Business Strategy
- Outsourcing
- Microsoft Office
- Telecommunications
- Strategic Planning
- P&L Management
- Operations Management
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