Prakash Das
Regional Technical Trainer at Xiaomi India
- Role
- Manager-training and Technical Support at Xiaomi India
- Location
- Raipur, CG, IN
- LinkedIn followers
- 500 followers
About Prakash Das
Experience :• Technical Training Given To CCO’s and Engineers. • Diagnose Hardware & Software related issues in Mobile. • Technical Support given To CCO’s & Engineers like Hardware, Software & Call Login Related Issues. • Daily Making Technical Related Reports and coordinate with HO. • Keep Track On KPI like Repeat Call, Bounce Call,CRM Call Error, Return Visit Survey, Technical Issues. • New Model Testing and check quality issues. • Monitoring and Controlling on CRM Call Error, Return Visit Survey and TAT. • Training & Monitoring Team to ensure efficiency in operations and targets KPI for Service Centre. • Inventory audit at Service Center. • PL Cases monitored and follow up with HO. • New Product Training Readiness. • Real me Handset Training and Service provide. • Soft Skill TrainingAchievements :• Acquired Appreciation from Lead Quality Engineer of SIEL for finding product issue. • Got Best Employee of the month at July’16 From Branch Manger (SIEL). And Acquired Appreciation from Senior Manager of Quality support, RSM & Director of Service team SIEL. • Acquired appreciation from Assistant Manager (SIEL) & Branch Manager (SIEL) for 100% enhancing all service partner’s as per company requirement. • Acquired appreciation from Branch Manager (SIEL) for maintaining
Experience
Manager-training and Technical Support
Jan 2026 — Present · NP
Education
Biju Patnaik University of Technology, Odisha
Indus College of Engineering,Bhubaneswar, Electronics and Communications Engineering
2010 — 2014
Kendriya Vidyalaya
12th Standard, Science
2010 — 2010
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