Prakash Addala

Analyst at TechMahindra ||GLAMS|| Client Support|| L2 SUPPORT || Middleware Technologies|| Production Support ||

Role: Analyst at Tech Mahindra
Location: Hyderabad, TG, IN
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Prakash Addala

Support Analyst / Technical Support Engineer with 4.8 years of experience, including 2+…

Experience

Analyst
Tech Mahindra
Feb 2025 — Present · Hyderabad, IN
As an Analyst • Customer Assistance – Address client inquiries, resolve issues, and provide guidance.• Technical Support – Troubleshoot technical problems and escalate complex issues.• Problem Resolution – Analyze and resolve customer complaints effectively.• Product Knowledge – Maintain a deep understanding of products and services.• Documentation & Reporting – Keep records of customer interactions and feedback.• Follow-Up & Feedback – Ensure customer issues are resolved and gather feedback.

Contact information

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Work email
•••••@techmahindra.com
Personal email
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Current company

Tech Mahindra

IT Services and IT Consulting · 10K employees · Erandwane, Pune, Maharashtra, 411004, IN

Tech Mahindra offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed. With 149k+ professionals across 90+ countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative’s Terra Carta Seal, in recognition of actively leading the charge to create a climate and nature-positive future. Tech Mahindra (NSE: TECHM) is part of the Mahindra Group, founded in 1945, one of the largest and most admired multinational federations of companies. Visit www.techmahindra.com to #ScaleAtSpeed

techmahindra.com

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