Prakash Aakula
Branch Service Manager @Panasonic Life Solutions India Private Limited
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WORK HISTORY
Branch Service Manager @Panasonic Life Solutions India Private Limited
Vijayawada, IN
Led branch operations to enhance service delivery and customer satisfaction.• Developed and implemented training programs for staff to improve performance and efficiency.• Streamlined workflow processes, reducing response times for customer inquiries.• Managed inventory systems, ensuring optimal stock levels and minimizing shortages.• Analyzed customer feedback to inform service improvements and operational strategies.• Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.• Handled customers\' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.• Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.• Evaluated employee performance regularly, providing constructive feedback for continuous improvement.• Oversaw daily branch preparations to consistently open on-time and maintain readiness to serve customers\' needs.
EDUCATION
State board of Intermediate Education
Intermediate degree, Science and Mathematics
State Board of Secondary Education
Bachelor's degree, Electrical and Electronics Engineering
Jawaharlal Nehru Technological University
Bachelor's degree, Electrical and Electronics Engineering
SKILLS
ABOUT PRAKASH AAKULA
To work in a challenging environment, utilize my skill and knowledge to the best of my…
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