Prajwal Umaranikar
Retail Customer Service Manager @Entain
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WORK HISTORY
Retail Customer Service Manager @Entain
Renfrew, GB
Operated within a fast-paced environment where attention to detail and customer service were essential, facilitating efficient operations and delivering an exceptional betting experience. My responsibilities involved, but were not limited to- Ensured exceptional customer service delivery and efficient complaint resolution through hands-on management and support of the customer service team- Managed store operations, including cash handling, and inventory control, ensuring compliance with regulations- Executed in-store promotions and drove sales initiatives, consistently meeting and exceeding sales targets.
EDUCATION
University of Mumbai
Bachelor's degree, BE Mechanical Engineering
University of Glasgow
Master's degree, MSc Aerospace Engineering and Management
ABOUT PRAJWAL UMARANIKAR
Having completed a Master\'s degree in Aerospace Engineering and Management, I possess a robust skill set combining strong technical expertise with adept project management abilities. I am dedicated to meticulous planning and goal-oriented execution, adhering to structured processes to ensure systematic project delivery. My academic focus included coursework in Aircraft Vibrations and Aerodynamics, complemented by practical experience in tools like MATLAB, SIMULINK, and Microsoft Project. As a PRINCE2 certified Project Manager, I am committed to further enhancing my skills and contributing effectively within the corporate settings.
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