Prajwal Hebbar
Senior Customer Success Manager at Kong | Ex-AWS | API Platform & Cloud Enthusiast | Enterprise Solutions | Driving Client Impact in APJC
- Role
- Senior Customer Success Manager at Kong
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Prajwal Hebbar
Customer Success Manager at Kong with prior cloud and analytics leadership at AWS, I specialize in driving technology adoption and business transformation for enterprise clients across India. My expertise spans API management, cloud computing, technical account management, and delivering measurable customer outcomes.What I do best- Guide organizations through the API-first journey, focusing on secure, scalable, cloud-native solutions- Bridge technical depth with practical business needs, making complex cloud, data, and API concepts accessible and actionable for stakeholders- Build and lead client relationships grounded in transparency, problem-solving, and measurable impact- Thrive in collaborative environments—partnering with engineering, product, and customer teams to launch innovative solutions.Experienced at navigating mission-critical cloud migrations, optimizing platforms like AWS Kinesis, OpenSearch, and MSK, and championing the adoption of next-gen solutions at scale. I believe every technical challenge is an opportunity to create lasting value for customers—whether through strategic planning, hands-on troubleshooting, or sharing best practices.Always open to connecting with fellow tech professionals, mentors, and innovators in API management, cloud, and enterprise technology.
Experience
Senior Customer Success Manager
May 2025 — Present · Bengaluru, IN
Act as the primary post-sales technical contact for top-tier customers, ensuring successful onboarding, troubleshooting, and adoption of Kong products.• Lead customer onboarding, validate key project timelines, identify risks, and facilitate solution adoption through hands-on demonstrations and technical workshops.• Serve as a trusted technical advisor, aligning with customer architecture, roadmaps, and priorities.• Drive ROI and customer satisfaction by implementing joint success plans and measuring business outcomes.• Resolve escalations efficiently, manage multiple concurrent projects, and collaborate cross-functionally with product, engineering, sales, and marketing teams.• Champion Kong\'s vision as the trusted partner for API-first, cloud-native, and AI-driven transformation.• Leverage expertise in cloud computing, API management, technical account management, and project delivery to enable customer outcomes.
Education
KLE Technological University - Hubballi (India)
Bachelor of Engineering - BE, Electronics and Communications Engineering
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