Prajwal Dewangan
IT Engineer
- Role
- IT Home Agent Support Specialist at Teleperformance Global Services
- Location
- Nagpur, IN
- LinkedIn followers
- 500 followers
About Prajwal Dewangan
Desktop Support Engineer Experienced and detail-oriented Desktop Support Engineer…
Experience
IT Home Agent Support Specialist
Teleperformance Global Services
Mar 2025 — Present · Hyderabad, IN
IT Home Agent Support SpecialistTeleperformance Global ServicesAs an IT Home Agent Support Specialist at Teleperformance Global Services, I play a critical role in ensuring a seamless and secure work-from-home environment for our remote agents. I provide first-line technical support, troubleshoot hardware/software issues, and guide users through system setups, ensuring agents remain connected and productive from anywhere.My responsibilities include diagnosing and resolving technical concerns via remote tools, maintaining system security protocols, and delivering high-quality service aligned with Teleperformance’s global standards. I also assist with onboarding new home-based agents by ensuring their IT environments are fully optimized and compliant with company policies.Working at the intersection of IT support and customer experience, I strive to create a smooth and empowering remote work infrastructure that supports both agent performance and client satisfaction. Remote Support & Troubleshooting Home Office Setup & Compliance System Security & Connectivity First-Line Technical Support Collaboration with Global IT TeamsProud to be part of a company that leads in digital transformation and remote work innovation worldwide.
Education
JD College of Engineering, Khandala
Bachelor of Technology - BTech
2019 — 2023
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