Prajosh Balakrishnan

About Prajosh Balakrishnan

As the Vice President Services at CovaiCare, my role revolves around leadership and operational excellence. I am passionate about senior care and ensure that every resident receives unparalleled care. With years of experience managing services in retirement communities, I have implemented SOPs and quality standards that ensure consistency and compassion in every interaction.My main focus is in creating senior living communities where every resident feels valued and supported. I specialize in operations management with a strong commitment to customer satisfaction and team alignment. I possess proficiency in standardizing work processes, mentoring staff, and having a systematic workflow to achieve business goals.

Experience

1. Vice President Services

   CovaiCare

   Mar 2014 — Present · Coimbatore, IN

   Covai Property Centre (India) Pvt. Ltd. as brand CovaiCare under Colonel (Veteran) Achal Sridharan has been involved in creating quality homes for senior citizens in Coimbatore since 2001. CovaiCare has envisioned being the market leader in providing quality care and services beyond compare to senior citizens in their silver years with unmatched passion and compassion.Involved in setting up infrastructure for services, legal liaisoning, vendor selection, staffing, recruitment, staff training, setting quality standards, monitoring operations, conducting department reviews, resident meetings, annual budgeting, and business reviews.Evolved standard operating procedures (SOP\'s) for Services, clearly elaborating the guidelines to be followed by the operations team. Made the \'Catering Manual\',\'Loss Prevention Manual\'\'Scaling of services checklist\', and \'Internal Audit Checklist’ which helped streamline activities of Services.Rolled out a unique interface for managing preventive healthcare along with continuous care which helped in improving the overall efficiency and effectiveness of the community health management program. Routine Tasks: Handle Operations of CSCS, the Services division of the company. Involve in planning and setting up the services infrastructure and manage senior care facility with Catering, Housekeeping, Maintenance, Gardening, Security and Medical services at the communities. Involve in the Manpower Forecasting, Hiring, Training and Development of staff. Ensure standardization of all work processes with clear Operations manual and simple checklists for daily reporting. Systematically engage and promote activities with seniors to sustain active life in the community. Constantly improvise to offer quality services for Senior’s at Independent living, Assisted Care and PsWD (Special Children) care units. Manage the profitability of the Division.

Education

• IHMCT&AN

  Hotel Management, Specialisation in Front office

  1994 — 1997

• Symbiosis Institute of Management Studies

  MBA, Marketing

  2008

• Annamalai University

  BBA, Management

  1995 — 1998