Prajna Rai

About Prajna Rai

Instilling human intuition into machines thus helping to pacify the world of data. Data Scientist by profession bringing the best out of the models to ease the manual efforts. •Started with BI, Web Analytics. But being fascinated to Predictive, Prescriptive nature of data acted as a catalyst and helped me eventually move towards Data Science.•Played Vital role to solve few business challenges and bring value to the respective portfolios. Help decision makers to take informed decisions by giving discrete understanding from the insights derived from the model.•Worked on solving business problems involving Language Understanding, Language Translation using Transformer based architecture.•Currently providing solutions to business challenges faced internally relative to enterprise dimensions.•Having won WMT20(World Machine Translation 2020) being the accomplishment. The desire to learn and thrive the state of art architectures continue!•By passion, A Happiness Coach helping one to live to their fullest with a happy state of mind.

Experience

1. Advisory Ai Engineer

   IBM

   Dec 2023 — Present · Bengaluru, IN

   Watsonx Client Engineering for AmericasLeading AI Governance, Automation, and Predictive AI Solutions.* Scalable AI Governance – Overcame platform limitations to enable bulk fact management, life cycle governance and compliance. Evaluation of prompts(genAI) and classical ml models, delivering a unified governance framework for 70+ AI models to improve compliance and scalability.* Investment Analysis Optimization – Led a Watsonx.ai pilot, reducing analysis time by 50% and scaling investment reports from 150 to 600 annually. Enhanced data retrieval using hybrid search and advanced table parsing.* AI-Driven Contact Center Automation – Implemented Speech-to-Text and LLM automation to tackle high call volumes, long wait times, and poor customer experiences, enabling automated call classification & summarization.* RFP Processing with AI – Developed an AI-powered RFP analysis solution, reducing manual effort by 80% and delivering executive summaries & automated insights for faster decision-making.* Predictive Maintenance for Retail – Designed a predictive maintenance model for POS systems, reducing unplanned downtime and improving operational efficiency with sensor data enrichment & anomaly detection.* AI-Powered Insight Generation – Built a Generative AI assistant for enterprise teams to analyze catalog, licenses, and subscriptions, streamlining opportunity identification.* Automated Service Desk Solutions – Developed a Python & Flask-based REST API integrating helpdesk platforms for ticket triaging & incident management, reducing manual workload.* AI-Driven HR Insights – Created a Generative AI-powered assistant to eliminate bias, accelerate HR survey, and provide data-driven insights, increasing leadership trust and engagement.* Passionate about AI innovation, automation, and scalable solutions to drive business impact.