Prajay Sivadasan
Vimeo OTT Support Specialist
- Role
- Support Specialist at Vimeo
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Prajay Sivadasan
As a highly skilled and experienced Support Specialist, I have a proven track record of providing exceptional technical support to clients. With over 6 years of experience in the field, I have developed a deep understanding of troubleshooting and resolving complex technical issues. I am known for my strong communication skills, attention to detail, and ability to work well under pressure. My technical skills include proficiency in various operating systems and software. I am passionate about delivering excellent customer service and thrive in a fast-paced and dynamic environment.
Experience
Support Specialist
Aug 2021 — Present · Bengaluru, IN
Managing tickets and calls for Seller and Buyer Support • Proactively troubleshoot products, identify customer trends, and communicate to backend teams.• Maintain efficient operations by reporting edits to Product Leads and managing customer databases.• Multitask in a high-volume calls and ticket setting, clarifying issues, determining root causes, and resolving complaints.• Ensure a white-glove customer experience, addressing concerns promptly and escalating major issues.
Education
Nehru Arts and Science College
Bachelor of Commerce - BCom
2014 — 2017
Stanes Anglo Indian Hr Sec School
HSC
2012 — 2014
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