Prajapati Kailesh

About Prajapati Kailesh

Dedicated and highly skilled System Administrator with extensive experience in managing complex IT infrastructure and providing comprehensive technical support. Proven expertise in administering Office 365, ensuring optimal utilization and security of cloud-based solutions. Consistently achieving excellence in maintaining system performance, resolving issues promptly, and implementing effective IT strategies. Strong communication and problem-solving skills with a commitment to delivering exceptional IT services.

Experience

1. Lead i - Cloud Infrastructure Services (Cloud Infrastructure Services, Engineering Delivery)

   UST

   Jun 2024 — Present · Gandhinagar, IN

   1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3) Perform alert analysis for driving incident reduction4) Escalate high priority incidents to customer and organization stakeholders for quicker resolution5) Contribute to planning and successful migration of platforms6) Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution7) Provide inputs for root cause analysis after major incidents to define preventive and corrective actions

Education

• Ganpat University

  Master of Computer Applications (MCA)

  2012 — 2015

Skills

• Operating Systems
• Sql
• Linux
• Html
• Window Server
• Network Administration
• Computer Hardware
• Networking
• Windows
• Network Security
• System Administration
• Windows System Administration
• Vmware
• Security
• C
• Microsoft Office
• Active Directory
• Windows Server
• Troubleshooting
• Servers
• Technical Support