Prajakta Chorge
Product Operations Manager @Axis Bank
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WORK HISTORY
Product Operations Manager @Axis Bank
Mumbai, IN
Product Operations Manger- UPI - Customer Service Management through CRM - Post IPO application queries management - Payment Operations- Internet Banking Transactions - Managed Internet Banking transactions enquiry, disputes, charge back and Bank Ombudsman queries - End-to-end automation of the existing manual internet banking transactions process - Training and management of 3+ staff
EDUCATION
Chetana's Institute of Management & Research
Master of Business Administration - MBA, Finance, General
University of Mumbai
Bachelor of Commerce - BCom
The Kelkar Education Trusts Vinayak Ganesh Vaze College of Arts Science and Commerce Mithagar Road
Bachelor of Commerce - BCom, Commerce
ABOUT PRAJAKTA CHORGE
Dedicated customer service professional with extensive experience in Banking industry - Motivated to maintain customer satisfaction and contribute to company success - Specialize in quality, speed and process optimization - Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency- Uses independent decision-making skills and sound judgment to positively impact company success
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