Prahlad Bati
Customer Success, Growth & Strategy Leader | Driving Business Impact through Scalable AI (LLMs, Structured AI, Agentic AI, Generative AI, NLP) in CX & CPaaS
- Role
- Director - Customer Success at Gupshup
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Prahlad Bati
Director at Gupshup | Customer Success & Growth Leader | CPaaS, CX & SaaS | Driving…
Experience
Director - Customer Success
Jun 2021 — Present · Bengaluru, IN
Leading customer success strategies to enhance client satisfaction and retention, managing a high-performing team and a ~$70 million revenue portfolio. Excelled in cross-selling and upselling within CPaaS, Cx, Agentic AI, Generative AI, LLM, and SaaS-enabled products, driving sustained growth.
Education
Centre for Development of Advanced Computing (C-DAC)
C- DCA, Computer Engineering
Aerial Labs
Certification Course, Telecommunications Management
Karnataka University, Dharwad
Bachelor of Engineering - BE, Textile Sciences and Engineering
1993 — 1998
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