Pragya Singh

Experience

1. Sr Product Compliance Associate

   Amazon

   Jan 2022 — Present · Pune, IN

   Responds to alleged violations of rules, regulations, policies, procedures, and Standards of Conduct by evaluating, investigating and/or recommending the initiation of other investigative procedures. Responsible for the investigation and disposition of ethics related complaints and helpline disclosures.• Acts as an independent review and evaluation body to ensure that compliance Issues/concerns within the organization are being consistently and appropriately evaluated, investigated and resolved• Collaborates with other departments (e.g, Legal, Risk Management, Internal Audit, Human Resources, etc.) to direct compliance issues to appropriate existing channels for investigation and resolution. Consults with the Legal Department as needed to resolve difficult legal compliance issues. • Created a macro after studying the SOP, to reduce the processing time to categorize the Jackpot ASINs, implemented web scrapping technique as well to raise tickets automatically.• Improved quality audit sampling macro tool and enhanced it to pick up the correct samples by implementing the unbiased approach.• Observed volumes and operational performance patterns and proactively highlighted gaps and recommended solutions.

Education

• Sacred Heart Convent School

  High School Diploma

  2001 — 2015

• Jaipuria Institute of Management

  Pgdm

  2018 — 2020

• MODERN GIRLS COLLEGE OF PROFESSIONAL STUDIES

  B. Com Hon

  2015 — 2018