Pragya Pandey
Data Analyst in Progress | Leveraging Customer Support Experience into Data Insights
- Role
- Process Associate at Wipro
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Pragya Pandey
Aspiring data analyst with a strong foundation in Excel, SQL, and Power BI. Currently…
Experience
Process Associate
Jun 2024 — Present · Gurugram, IN
Analyzed customer call data and complaint patterns to reduce escalation rate by 10%Used Excel and Power BI to generate weekly performance dashboards for team leadsSupported data entry and validation during internal quality audits
Education
United Institute Of Management
Master of Business Administration - MBA
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