Pragyadeep Mazumder
Senior Process Associate | Advertisements | Cognizant
- Role
- Senior Process Associate at Cognizant
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Pragyadeep Mazumder
Hello, My name is Pragyadeep Mazumder. I am from Assam. I have done my graduation in B.Com and completed my MBA in Marketing and Human Resources. I am working with LinkedIn (Cognizant) and previously working with Dunzo Digital Pvt Ltd, Vedantu Innovations Pvt Ltd in Bangalore location and also I have done my Summer Internship Programme from Aditya Birla Fashion and Retail Ltd for 3 months in Kolkata. I have learned many things, like customer service, personal selling and Upsell, customer grievances and Customer Relationship Management.
Experience
Senior Process Associate
May 2025 — Present · Bengaluru, IN
Key ResponsibilitiesCustomer Interaction: Provide prompt and professional customer service to clients/employees through email and chat platforms. This involves answering inquiries, troubleshooting issues, and guiding users through specific processes.Issue Resolution & Escalation: Identify and resolve complex customer issues efficiently. Escalating unresolved or technical problems to appropriate internal teams when necessary and following up to ensure timely resolution.Process Management & Improvement: Analyze existing workflows to identify areas for improvement and implement initiatives to enhance operational efficiency. This may involve collaborating with cross-functional teams to streamline communication and improve customer satisfaction.Documentation & Reporting: Maintain accurate records of all customer interactions and transactions using CRM or HRO software. Prepare reports and presentations on process performance and improvement efforts.Quality Assurance: Ensure all communications adhere to company standards and regulations, often by following specific business email and chat etiquette.Mentorship/Training: May involve providing guidance and training to junior staff members on new processes and changes.
Education
Bengal Institute of Business Studies
Master of Business Administration - MBA + PGPBM, Marketing and Human Resource
2018 — 2020
Danish Academy
Post Graduation Diploma in Computer Application , Computer Application
2016 — 2017
Gurucharan College, Silchar
Higher Secondary, High School/Secondary
2011 — 2013
Kendriya Vidyalaya
Class 5 - Class 10, School
2006 — 2011
Assam (Central) University
Bachelor of Commerce - BCom, Commerce
2013 — 2016
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