Pragya Jha Agrawal
Customer Success & Strategic Account Manager | SaaS | 9 Yrs Experience
- Role
- Account Director at Linkedin
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Pragya Jha Agrawal
With 9+ years in Customer Success and Account Management, I help organizations get the most out of their investments by turning products into real business outcomes. I currently manage enterprise corporate clients at LinkedIn, where I partner with leaders to drive adoption, renewals, and growth - always with a focus on ROI and long-term impact.My career spans SaaS, travel-tech, and ed-tech, giving me a wide lens on how technology can enable transformation. Whether it’s onboarding new users, running QBRs, or identifying growth opportunities, I thrive on building trusted relationships and solving challenges with a consultative approach.What motivates me most is seeing clients succeed and knowing I’ve played a part in their journey. I believe success is built on partnership, transparency, and continuous learning.Always happy to connect and chat about customer success, digital transformation, or simply share ideas that spark growth!In my free time, I love doing mandalas. Link to my insta art page: & utm_source=qr
Experience
Account Director
Apr 2022 — Present · Mumbai, IN
Lead business development and client servicing efforts, with a focus on cross-selling and upselling solutions to maximize value.2. Cultivate and maintain strong relationships with key stakeholders to influence decision-making and align with customer objectives.3. Leverage data-driven insights to guide investment strategies and proactively mitigate churn risks.4. Negotiate commercial agreements with a solutions-oriented, customer-first approach.
Education
DAV Public School
10th
DAV Public School
12th, Non- Medical
Kurukshetra University
Bachelor of Technology (B.Tech. Hons.), Chemical Engineering
2012 — 2016
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