Pragya Verma

WORK HISTORY

EDUCATION

ABOUT PRAGYA VERMA

Passionate and customer-focused professional with over 3 years of experience in the travel industry. I specialize in handling complex travel concerns, customer escalations, and back-office operations with a commitment to service excellence.At IGT Solutions, I manage end-to-end travel support, including flight and hotel concerns, leveraging Amadeus and Galileo systems to ensure accuracy and efficiency. My approach combines empathy, active listening, and problem-solving — helping improve customer satisfaction scores and team performance.Previously, I’ve contributed to MakeMyTrip and Cogent, where I handled high-pressure situations, managed customer escalations, and helped optimize operational workflows.I believe in continuous learning, team collaboration, and maintaining a positive work environment that drives both personal and organizational growth.Key Skills: Customer Service | Travel Process | GDS (Amadeus & Galileo)| Escalation Handling | Client Relations | MS Office | Time Management | Communication