Pragya Verma
Program Manager @Eka.Care
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WORK HISTORY
Program Manager @Eka.Care
Bengaluru, IN
EDUCATION
Indian Institute of Technology (Banaras Hindu University), Varanasi
Bachelor's degree
ABOUT PRAGYA VERMA
Customer-obsessed Program Manager with 7+ years of cross-functional experience driving high-impact initiatives across healthtech, SaaS, and manufacturing industries. I specialize in building and scaling programs that improve fulfillment operations, optimize customer experience, and reduce process defects through data-led decision making. My journey began as a software engineer, which shaped my technical fluency and structured thinking. Over time, I evolved into a program leader managing complex product rollouts, streamlining operational processes, and aligning stakeholders across product, engineering, and business functions. At Eka.care, I led programs that improved NPS by 30% and cut EMR adoption lag by 40%. At Creative Engineering Works, I built dashboards and ran root cause analyses that reduced order delays by 20%. These initiatives demanded not only execution, but also strategic ownership, cross-team influence, and sharp use of tools like SQL, New relic, Firebase, Postman, and JIRA. I thrive in fast-paced, high-ambiguity environments where strategy meets delivery. My strengths lie in stakeholder communication, structured problem-solving, customer experience design, and building scalable processes with measurable outcomes. Now targeting Senior Program Manager roles in data, operations, people management, or customer experience — where operational excellence, ownership, and analytical rigor define success. Based in Bengaluru | IIT-BHU Alum
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