Pragya Sharma
Senior Customer Success Manager at Smartserv || Customer Success || SaaS
- Role
- Senior Customer Success Associate at Smartserv
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
Experience
Senior Customer Success Associate
Aug 2022 — Present · Seattle, WA, US
Develop and maintain positive client relationships at all levels with existing corporate accounts • Excellent presentation skills with the ability to maintain professionalism at all times • Strong background working in a customer- facing environment and driving initiatives to improve customer satisfaction • Manage and train resources to ensure quality and consistency of service to customers. • Establishing a trusted adviser relationship that works to ensure customer\'s overall satisfaction with our products • Onboarding and sentiment management of a customer. • Participation in data Migration Process and coordination with the product team.
Education
Jaypee University of Information Technology
Bachelor of Technology - BTech, Computer Science
2017 — 2021
Bharat Mata Saraswati Bal Mandir
Senior Secondary School
2015 — 2017
Bal Bharti School - Bahadurgarh
High school
2010 — 2015
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