Pragun Kalra

Service Cloud | Salesforce

Role
Technical Support Engineer at Salesforce
Location
Bellevue, WA, US
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

Experience

  1. Technical Support Engineer

    Salesforce

    Jan 2024 — Present · Bellevue, WA, US

    Specialize in resolving complex cases across Salesforce products and providing expertise in AgentForce, Einstein Bots, MIAW, Service Cloud Voice, and Omni-Channel, while maintaining excellent KPIs through high-quality resolutions and seamless product integration.

Education

  • Washington State University

    Bachelor of Science - BS, Computer Science

  • Manipal Academy of Higher Education

    Bachelor's degree, Computer Science

    2018 — 2020

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Pragun Kalra — Technical Support Engineer at Salesforce in Bellevue, WA, US | Unifers