Pragun Kalra
Service Cloud | Salesforce
- Role
- Technical Support Engineer at Salesforce
- Location
- Bellevue, WA, US
- LinkedIn followers
- 500 followers
Information TechnologyView LinkedIn profile
Experience
Technical Support Engineer
Jan 2024 — Present · Bellevue, WA, US
Specialize in resolving complex cases across Salesforce products and providing expertise in AgentForce, Einstein Bots, MIAW, Service Cloud Voice, and Omni-Channel, while maintaining excellent KPIs through high-quality resolutions and seamless product integration.
Education
Washington State University
Bachelor of Science - BS, Computer Science
Manipal Academy of Higher Education
Bachelor's degree, Computer Science
2018 — 2020
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