Pragna Satish

Billing Analyst @BT Group

Belfast, GB

Reviewing and managing customer bill invoices to ensure accuracy and compliance with billing policies- Investigating and resolving billing discrepancies, disputes, or concerns raised by customers- Processing adjustments on customer accounts, including applying credits, refunds, and correcting billing errors- Collaborating with internal teams such as the connections, technical departments to resolve complex billing issues- Providing support to customers by addressing their billing queries in a professional and timely manner.