Praghadeesh S

About Praghadeesh S

Results-driven Business Analyst with 2 years of experience in the food e-commerce domain…

Experience

1. Business Analyst (Consultant)

   Swiggy

   Nov 2023 — Present · Bengaluru, IN

   As a Business Analyst at Swiggy, I am focused on tackling business challenges and uncovering insights to improve operational efficiency. My primary role involves analyzing and resolving high order cancellation issues at both restaurant and city levels.Key responsibilities include:1. Preparing weekly gratification reports for food brands, offering detailed insights into performance at the restaurant, city, and item levels.2. Conducting Root Cause Analysis (RCA) to identify and address spikes in cancellation numbers effectively.3. Developing comprehensive brand insight reports to analyze trends, identify key issues, and propose actionable solutions in collaboration with brand partners.4. Monitoring critical metrics, including cancellations per order and total canceled orders, to track and improve operational outcomes.5. 10 Minutes Food Delivery (BOLT) Optimized onboarding processes and tracked key metrics to enhance delivery performance for 10-minute food deliveries. Identified inefficiencies, reduced delays, and provided actionable feedback to underperforming restaurants, streamlining workflows to achieve faster deliveries and improve customer satisfaction.By leveraging data-driven insights, I strive to strengthen brand partnerships and enhance the overall experience for customers and stakeholders.