Pragati Singh
Senior Engineer at Ascendion | Ex-Wiproite |Certified CSA ServiceNow Developer | Microsoft AZ-900 | HackerRank Certified in JavaScript, Java, Python, CSS & Problem Solving
- Role
- Senior Project Engineer at Wipro
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Pragati Singh
Experienced IT professional with over 5 years at Wipro Technologies, currently working as…
Experience
Senior Project Engineer
Dec 2023 — Present · Bengaluru, IN
Currently working as a Senior Project Engineer at Wipro, with a ServiceNow CSA certification and a specialization in Customer Service Management (CSM). I have successfully implemented and configured CSM solutions to streamline customer support workflows, automate key processes, and integrate third-party systems. My role involves developing custom ServiceNow applications, enhancing service operations, and collaborating with cross-functional teams to improve customer satisfaction and operational efficiency. I possess strong expertise in ServiceNow scripting, application development, and process automation.
Education
BITS Pilani Work Integrated Learning Programmes
Master of Technology - MTech
2019 — 2023
Patna University
BCA
2016 — 2019
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