Pragati Rajput

About Pragati Rajput

Highly motivated and results-driven Relationship Manager with over two years of experience in the financial services industry. Proven track record of building and maintaining strong relationships with clients and providing exceptional customer service. Skilled in analysing and identifying opportunities for growth, and implementing strategies to increase revenue. Excellent communication and interpersonal skills with the ability to work effectively in a team environment.Successfully introduced 60 new companies to the organization within a six-month period, resulting in increased business partnerships and revenue growth.Demonstrated strong networking skills and ability to build relationships with potential business partners.Expanded the organization\'s network and increased its reach in the industry.Played a key role in keeping the organization ahead of the competition.Supervised and mentored interns, providing guidance and support in their professional development.Developed and implemented training programs for interns to ensure they acquired the necessary skills and knowledge to succeed in their roles.Facilitated intern performance evaluations and provided feedback to help interns improve their skills and achieve their goals.Coordinated with department managers to ensure interns were assigned meaningful and challenging projects that aligned with their career aspirations.Utilized Amadeus, GDS, and Sabre Travel portal to book flights, hotels, and car rentals for clientsDemonstrated proficiency in navigating and using these platforms to provide clients with efficient and accurate travel itinerariesCommunicated with airlines, hotels, and other travel providers to secure reservations and resolve any issues or changes in travel plansMaintained client records and managed payment processing through these systemsAssisted with customer service inquiries and provided travel advice and recommendations based on individual needsHandled customer inquiries and complaints through phone, email, and chat channels for both domestic and Dubai-based customersMaintained a high level of customer satisfaction by providing timely and accurate resolution to customer issuesCollaborated with cross-functional teams including sales, operations, and product to ensure seamless customer experienceContributed to process improvement initiatives by identifying and implementing best practices to optimize customer support operationsDemonstrated excellent communication and interpersonal skills in interactions with customers and team members

Experience

1. Manager of Sales

   BPTP Ltd.

   Feb 2026 — Present

Education

• Gyan Bharati School - India

  Art/Art Studies, General

• Indira Gandhi National Open University

  Bachelor of Arts - BA, psychology (honors)