Pragati Harsola
Senior Application Support Analyst!! Tech Problem Solver: Driving Efficiency and Performance in Application Support 👩💻💼 Ensuring Seamless Operations | Customer Satisfaction
- Role
- Senior Application Support Analyst at Rishabh Software
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Pragati Harsola
Dedicated Application Support Analyst with over 3.2 years of experience ensuring the…
Experience
Senior Application Support Analyst
Mar 2021 — Present · Vadodara, IN
Provide comprehensive support for critical business applications, ensuring availability and reliability.• Collaborate with cross-functional teams to troubleshoot complex issues, implementing effective solutions.• Respond to user queries, incidents, and service requests, maintaining high customer satisfaction.• Monitor and manage application performance, contributing to continuous improvement.• Contribute to system performance improvement through collaboration with development teams.• Create and maintain documentation, including standard operating procedures and knowledge base articles.
Education
Devi Ahilya Vishwavidyalaya, Indore
Bachelor of Science - BS
2016 — 2019
Jawahar Navodaya Vidyalaya, Barwani
Secondary School (10th Grade)
2009 — 2014
Devi Ahilya Vishwavidyalaya (DAVV), Indore
Bachelor of Science - BS
2016 — 2019
Jawahar Navodaya Vidyalaya, Barwani
Higher Secondary (12th Grade)
2014 — 2016
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