Pragalb Mishra
Group Manager - IT Service Delivery Management at HCLTech | PMP, Certified Scrum Master |
- Role
- Service Delivery Manager at HCLTech
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
About Pragalb Mishra
Senior Program & Service Delivery Leader with 18+ years of experience managing global IT…
Experience
Service Delivery Manager
Jul 2022 — Present
Education
IILM
Master's degree
Skills
- IT Service Management
- Itil
- Incident Management
- Vendor Management
- Service Delivery
- Itil V3 Foundations Certified
- Project Management
- Six Sigma
- Performance Management
- Crm
- Transition Management
- Manage Client Expectations
- Training
- Release Management
- Sla
- Team Management
- Change Management
- Telecommunications
- Business Analysis
- Service Management
- IT Operations
- Disaster Recovery
- Servers
- System Deployment
- Business Process
- Outsourcing
- Service Delivery Management
- Asset Management
- Configuration Management
- Client Relations
- Data Center
- Active Directory
- Management
- Business Process Analysis
- IT Infrastructure Operations
- Service Desk
- Service-Level Agreements (Sla)
- IT Strategy
- Service Improvement
- Service Now
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