Pradyum Gupta
Business Analyst | Process & Service Designer | BPMN 2.0 | Agile & Waterfall | BRD/FRD & Documentation | Digital Transformation | Workforce Transformation | CX & Journey Mapping | Jira | Confluence | ARIS | MURAL
- Role
- Business Analyst at Tech Mahindra
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Pradyum Gupta
Business Analyst with 3+ years of experience supporting digital transformation…
Experience
Business Analyst
Nov 2024 — Present · Pune, IN
Analysed and documented business & functional requirements (BRD/FRD) across OSS/BSS systems including Order Management, CRM, Billing, Provisioning & Mediation.2. Conducted Gap Analysis, Impact Assessment, and Solution Design to bridge business needs with technical capabilities.3. Created process workflows using ARIS MODEL - BPMN 2.0, ensuring alignment with customer journeys and service operations.4. Prepared Work Instructions, SOPs, and Process Documentation to standardize operational excellence.5. Supported UAT & ORT, coordinated defect triage, and ensured readiness for production deployment.6. Designed and executed Cutover strategies, enabling smooth transition and post-implementation support.7. Collaborated with cross-functional teams (developers, testers, architects, and stakeholders) under Agile & Waterfall methodologies.8. Drove continuous improvement initiatives to optimize service delivery and enhance customer experience (CX).9. Collaborated with stakeholders across the UK, US, Hungary, and other geographies, managing requirements and ensuring seamless global delivery.
Education
Rashtrasant Tukadoji Maharaj Nagpur University, Nagpur
Bachelor of Engineering - BE, Computer Technology/Computer Systems Technology
CHANDIGARH UNIVERSITY
Master of Business Administration - MBA
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