Pradnya Shinde

About Pradnya Shinde

System Engineer with 3+ years of experience in resolving complex technical issues, ensuring data accuracy, and supporting scalable IT services. A collaborative team player skilled in translating business requirements into actionable insights and robust solutions. Strong analytical and debugging abilities, experienced in defining workarounds, driving process improvements, and staying current with emerging technologies in ETL and production support. Confident communicator with the ability to explain complex technologies to non-technical audiences, train end-users, and support cross-functional teams effectively. Dedicated to delivering high-quality solutions for organizational success.

Experience

1. System Engineer

   Tata Consultancy Services

   Feb 2022 — Present · Mumbai, IN

   Requirement Analysis & Solution Design: Worked with stakeholders or internal teams to understand business needs and translate them into technical solutions. Assist in deploying new code, patches, or updates to production environments while minimizing downtime and risk.•Data Management: Managed data ingestion and validation processes, performed ETL testing, and ensured smooth performance across platforms.•Root Cause Analysis & Documentation: Investigate recurring problems, perform root cause analysis (RCA), and implement long-term fixes or workarounds on production and application issues. Maintained detailed documentation for incident resolution, access controls, support processes, bug fixes, change and service requests to support operational excellence.•Application Support & Customization: Developed Power BI reports to automate data validation and support business reporting needs. Handled service, change, and demand requests to enhance performance. Troubleshooting across multiple platforms.•Monitoring & Incident Management: Monitor production pipelines and applications to ensure uptime, performance, and reliability. Respond to incidents and troubleshoot issues in real-time.•Cross-functional Collaboration: Worked closely with Snowflake, Databricks, Operations and Business teams to resolve incidents and deliver tailored solutions. Confident communicator with the ability to explain complex technologies to non-technical audiences, train end-users, and support cross-functional teams effectively.•Performance Reporting & Stakeholder Communication: Provided regular status updates, performance insights, and issue resolutions to stakeholders, ensuring transparency and alignment.•Technologies Used: Databricks, Snowflake, Power BI, Azure Data Factory (ADF), Airflow, Linux

Education

• Government Polytechnic Miraj

  Diploma

  2014 — 2017

• G.H. Raisoni College of Engineering and Management, Pune.

  B.Tech

  2017 — 2020