Nya Phadke
Assoc Experience Design Director @AKQA
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WORK HISTORY
Assoc Experience Design Director @AKQA
Milan, IT
As an associate Experience Design Director, I\'m passionate about creating amazing user experiences through innovative design. My focus is on both human-centric and ecosystem-focused design, using design thinking methodologies to deliver exceptional results.I love leading and mentoring multidisciplinary design teams. By fostering creativity and collaboration, we achieve our project goals together. I also set up design processes and workflows that streamline production, ensuring we deliver high-quality and efficient results.My goal is always to come up with creative design solutions that solve complex problems for brands and enhance digital experiences for users. I believe that great digital experiences increase user retention and conversion rates.One of my favourite parts of the job is using storytelling to convey value and guide high-level stakeholders. I enjoy being the bridge between different teams, ensuring everyone is on the same page.Currently, I am part of the European Experience Design Leadership team at AKQA, where I help share best practices and knowledge across our Italian team.
EDUCATION
Sophia Polytechnic
Bachelor's Degree
Politecnico di Milano
Master's Degree
SKILLS
ABOUT NYA PHADKE
I design impactful, innovation-led experiences that connect people, systems, and brands. What drives me is solving complex business challenges through design — bringing together diverse voices and perspectives to create lasting value. My background spans customer experience (CX), UX, and service design, and I’ve had the opportunity to work on projects that shaped strategy, streamlined processes, and reimagined touchpoints across industries. I believe that great design happens when creativity and business insight meet — and when we involve the right people early on. I lead with a collaborative, hands-on approach, energizing cross-functional teams and ensuring alignment across stakeholders. My experience has taught me how to navigate uncertainty, keep projects human-centered, and build momentum even in fast-moving, high-stakes environments. Over the years, I’ve worked closely with technology leaders, executives, and designers to bring meaningful, user-focused solutions to life — whether in omnichannel ecosystems, digital platforms, or large-scale transformation programs. I\'m passionate about strategic design, future thinking, and creating the conditions for innovation to thrive — always with empathy, clarity, and purpose. Core Strengths: CX, Service Design, Strategic Design, Stakeholder Management, Presentation, Leadership Attributes: Curious, Strategic, Resilient, Storyteller
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