Pradnya Wagh

About Pradnya Wagh

Tech Mahindra empowers seamless client operations through effective workflow management and resource optimization. As an Operations Team Lead, the focus is on managing daily planning, monitoring team productivity, and ensuring alignment with client expectations. Contributions include preparing detailed reports, maintaining interdepartmental collaboration, and enabling the team to consistently meet and exceed performance targets. Equipped with a postgraduate degree in Marketing Management from Sinhgad Institute of Management, strengths lie in team leadership, client communication, and operational efficiency. Dedicated to fostering team development and process improvement, the aim is to deliver impactful solutions that drive organizational success and innovation.

Experience

1. Operations Team Lead

   Tech Mahindra

   Apr 2023 — Present · Pune, IN

   Interaction with the client on daily basis in order for new updates and other set expectations Manage day to day planning thus ensuring the team consistently deliver the numbers and accuracy within the agreed commitments. Manage and Optimize workflow though appropriate resource planning and utilization. Monitor breaches to ensure smooth functioning in accordance with the deadlines. Close monitoring of team productivity, accuracy and other relevant parameters daily Manage Relationship with other departments and front end. Prepare periodic and accurate MI reports for internal and external reporting purpose. Conduct periodic appraisals and feedback sessions for PLI with the team members. Ensure daily TAT and other critical KPI’s are met by the unit. Sharing the PLI reports with the associates on monthly basis.Taking care of hiring for the UPS project and supporting to training

Education

• Pune Vidhyarthi Griha's College Of Engineering And Technology

  Bachelor of Engineering - BE

  2011 — 2016

• Sinhgad Institute Of Management

  Post Graduation, Marketing/Marketing Management, General

  2017 — 2019