Pradnya K.
ITSM & Change Management Specialist | Incident Management | Project Coordination | Managed Services | ITIL & Professional Scrum Certified
- Role
- Change Manager at U3 Infotech
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Pradnya K.
ITIL-certified Service & Change Management professional with 12+ years of experience delivering enterprise IT operations across global environments. I specialize in leading high-impact change initiatives, managing major incidents, and improving SLA-driven service delivery through data-driven insights and governance frameworks.Across pharma, banking, and managed services sectors, I have consistently improved operational stability, reduced resolution time, and strengthened stakeholder confidence by aligning IT services with business priorities.Key strengths include:• Driving complex change lifecycles and CAB governance• Leading major incident response and escalation management• Building dashboards and analytics for executive decision-making• Coordinating cross-functional and multi-vendor teams globallyI am passionate about transforming operational processes into measurable business value and enabling IT organizations to scale efficiently while maintaining service excellence.
Experience
Change Manager
Apr 2022 — Present · Mumbai, IN
Working as Change Manager
Education
University of Mumbai
Bsc, Chemistry
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