Pradip Pandit
Network Engineer/Administrator | CCNA | CompTIA PenTest+ |CompTIA CySa+ | Full-Stack Developer | Customer Service
- Role
- IT Support Associate Ii at Amazon
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Pradip Pandit
IT professional with several years of experience in day-to-day support, mainly resolution…
Experience
IT Support Associate Ii
Jun 2023 — Present · US
Focused on administration/service requests and escalation of support/ticket in an enterprise LAN/WAN environment promptly while providing the ultimate customer service experience using ServiceNow. Troubleshot and resolved network, hardware, and software issues promptly, minimizing downtime and optimizing performance through internal applications. Able to utilize strong judgment and aptitude in troubleshooting a variety of tickets, as well as implementing interpersonal communication skills at all scope levels. Installed, troubleshooted, and configured operating systems and applications. Created and updated technical documentation to maintain accurate records of any technical changes.
Education
Western Governors University
Master of Science - MS
2024 — 2025
Pokhara University
Bachelor's of Engineering
2016 — 2021
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